Frequently Asked Questions

Account and sign-in

What is AURCAM?

AURCAM is a social media platform that brings photo and video sharing, stories, reels, direct messaging, a live map, voice and video rooms and the streak system together in a single app. It can be used on iOS, Android, macOS, Windows and the web.

Is AURCAM free?

Yes. All core features are free. Aurcam Plus is an optional subscription and offers extra features such as an ad-free experience, a blue tick, streak restores, exclusive themes and 16-person rooms.

How old do I have to be to create an account?

You must be at least 13 years old. If the country you are in sets a higher age limit, that limit applies.

I forgot my password, what should I do?

Tap the 'Forgot your password?' link on the sign-in screen. A reset link is sent to your email address. For security reasons the link is valid for a limited time; if it does not arrive, check your spam folder.

How do I delete my account?

Follow Settings → Privacy → Delete account. You are asked to confirm with your password. The action cannot be undone; your content is removed from production systems immediately and from backups within 30 days at the latest.

Can I use more than one account at the same time?

Yes, you can save up to three accounts and switch between them quickly from Settings → Accounts.

How do I make my account more secure?

Turn on two-step verification from Settings → Security. From the same section you can see your open sessions and remotely close devices you do not recognise.

Privacy and location

Who can see my location?

That is entirely up to you. From Settings → Privacy → Location you can choose one of 'off', 'friends only', 'people I select' or 'everyone'. By default only your friends can see it.

What is ghost mode?

Ghost mode hides your location from the map instantly. You can choose a duration (3 hours or 24 hours); when the time is up it automatically returns to your previous setting, it does not fall back to the default.

Can I hide the fact that I am online?

Yes. When you turn off Settings → Privacy → 'Show my online status', nobody can see you as online or see your last seen time.

Can I turn off read receipts?

Yes, Settings → Privacy → 'Read receipts'. This setting is reciprocal: when you turn it off you also cannot see whether the other person has read your message.

Can I get a copy of my data?

Yes. With Settings → Privacy → Download my data, a machine-readable copy of the data belonging to your account is prepared.

Is my data being sold?

No. We do not sell your personal data, we do not transfer it to data brokers and we do not profile you for advertising purposes. The details are on the Privacy Policy page.

Features

How do streaks work?

Your streak starts when you and a friend share photos with each other, and it grows each day you keep it going. To keep the streak from breaking, you need to share with each other within 24 hours; between 24 and 30 hours a last-chance window is allowed.

My streak broke, can I get it back?

Yes. Aurcam Plus members get 5 streak restores a month. If you are not a Plus member you can also restore it by spending coins.

How many people can join a voice room?

Standard rooms hold 6 people. With Aurcam Plus you can go up to 16 people.

What is the difference between reels and stories?

Stories disappear after 24 hours and are shown only to the audience you choose. Reels, on the other hand, are permanent, spread through the explore feed and can reach wider audiences when you add music.

Can I turn off video autoplay?

Yes. From Settings → Media and data → 'Autoplay videos' you can choose 'Always', 'Wi-Fi only' or 'Never'. Data saver mode turns autoplay off completely.

Are my settings the same on all my devices?

Yes. Your settings are tied to your account; a change you make on one device is reflected on your other devices instantly.

Aurcam Plus and coins

What does Aurcam Plus offer?

An ad-free experience, a blue tick, 5 streak restores a month, 16-person voice rooms, exclusive themes and app icons, exclusive chat backgrounds and seeing who visited your profile.

How do I cancel my subscription?

On iOS you can cancel from Settings → Apple ID → Subscriptions; on Android from Google Play → Subscriptions. If you subscribed through the web, it is cancelled from the subscription screen inside the app. Cancellation takes effect at the end of the period you have paid for.

Do I lose the features immediately when I cancel?

No. All Plus features stay enabled until the end of the period you have paid for.

What are coins, and are refunds available?

Coins are a virtual unit used for features such as sending gifts and restoring streaks. They have no real money value, cannot be converted into cash and cannot be transferred between users.

Can I earn coins by watching ads?

Yes, you can earn coins by watching rewarded ads. Coins earned this way are promotional in nature.

Safety and moderation

How do I block someone?

Use the 'Block' option in the ⋯ menu on the profile page. A blocked person cannot see your profile, cannot send you messages and cannot reach your content.

How do I report inappropriate content?

There is a 'Report' option in the ⋯ menu next to every post, comment, message and profile. Reports are anonymous; the person you report does not see who reported them.

My account has been suspended, what can I do?

You can appeal every enforcement decision. Use the appeal link in the in-app notification or write to appeals@aurcam.com. Your appeal is reviewed by a different human moderator and is normally answered within 7 days.

Who can send me a message?

From Settings → Privacy → 'Who can message you' you can choose either 'Everyone' or 'Friends only'.

Can I restrict comments?

Yes. From Settings → Privacy → 'Who can comment on my posts' you can choose one of everyone, friends only or nobody.

Technical

Which platforms can I use it on?

You can use it on iPhone and iPad (iOS), Android phones, the macOS and Windows desktop apps and in a browser at aurcam.com.

I am not receiving notifications, what should I do?

First check in your device settings that notification permission is enabled for AURCAM. Then, inside the app, check under Settings → Notifications that the relevant notification type is enabled. Battery saver modes can also delay notifications.

The app will not open or it freezes, what can I do?

Close the app completely and open it again, then check the store for an update. If the problem persists, write to support@aurcam.com with your device model and operating system version.

Where is my data stored?

Our servers are located in Germany, inside the European Union, and are covered by the GDPR.

Still cannot find an answer?

• Support — reporting problems and contact channels.
• Safety Centre — harassment, reporting and safety tools.
• Privacy Policy — how your data is processed.
• Community Guidelines — what is allowed and what is not.
• Features — everything the app can do.