Contact

Last updated: 14.08.2026

We have a separate channel for every subject — writing to the right address shortens the response time appreciably. Pick the address that best fits your subject from the table below. This English text is a translation; the Turkish text prevails.

Who should you write to about what?

Urgent safety situations

If there is a threat to life, child abuse or a non-consensual intimate image, write to safety@aurcam.com and add ACİL to the subject line. This mailbox is monitored as a priority. If there is danger to life, call your local emergency number first (112 in Türkiye).

App problem, bug, general question: support@aurcam.com
Privacy, data request, KVKK/GDPR: privacy@aurcam.com · for KVKK applications kvkk@aurcam.com
Security vulnerability report: security@aurcam.com
User safety, harassment, emergency: safety@aurcam.com
Copyright infringement and counter-notice: copyright@aurcam.com
Subscription, payment, invoice: billing@aurcam.com
Enforcement appeal: appeals@aurcam.com
Legal notices, official requests: legal@aurcam.com
Press, interviews, use of the brand: press@aurcam.com
Partnerships, advertising, business development: business@aurcam.com

1. Contact channels

In-app support: Settings → Support. This is the fastest route, because your device and version details are added to the request automatically.
E-mail: the subject-specific addresses above.
Web: the form and guides at aurcam.com/support.

We do not offer telephone support. Never give any information to someone who telephones you claiming to be from us and asks for your password or a verification code — we will never ask you for your password.

2. Response times

Urgent safety (safety@): Within 24 hours, usually much faster.
Security vulnerability (security@): First assessment within 72 hours.
General support (support@): 1–2 business days.
Enforcement appeal (appeals@): An outcome within 7 days.
Copyright notice (copyright@): Acknowledgement within 24 hours, action within 72 hours.
KVKK / GDPR application: The legal maximum is 30 days; usually answered much sooner.
Billing (billing@): 2 business days.

3. Company and service provider details

Service provider: Halid Tosun (AURCAM)
General e-mail: support@aurcam.com
Website: https://aurcam.com
Hosting: netcup GmbH — Germany (European Union)
Data controller (KVKK): Halid Tosun · Disclosure Notice

4. Legal notices and official requests

For court orders, prosecutor's requests and other official notices, use legal@aurcam.com. The following are required before a request can be assessed:

The legal basis for the request and the relevant case/decision number.
A clear and limited description of the information requested.
The identity of the requesting authority and the contact details of its authorised officer.

We review requests for legal validity and scope, and we send overly broad requests back to be narrowed. Unless we are legally prevented from doing so, we inform the user whose data has been requested. We publish the aggregate numbers of the requests we receive in the Transparency Report.

5. Press and partnerships

For interview requests, product information and use of the logo and imagery, write to press@aurcam.com. The AURCAM name and logo are registered trade marks; use for illustrative purposes in news content is free, but written permission is required for uses that would create a brand association or give the impression of sponsorship.

For partnership and advertising proposals, business@aurcam.com.

6. How to get a faster answer

Include your username and, where relevant, a link to the post concerned.
State your device model, operating system version and app version.
Attach a screenshot or a short screen recording of the problem.
Write out, step by step, how we can reproduce the problem.
Do not write to several addresses about the same matter — merging the records can delay the answer.
Never share your password, verification code or card details by e-mail.

Questions? support@aurcam.com · Contact page